Shipping
& Tracking
Order placed? Here's what to expect — delivery times, package tracking and everything else.
Once Your Order Ships
Tracked Orders
You'll receive a confirmation email with your tracking number. It becomes active as soon as the carrier picks up your package from our warehouse.
Untracked Orders
You'll receive an email confirmation. Untracked packages are sent by stamp via Canada Post.
Rates & Delivery Times
Rates depend on your destination and order total — shipping is free on orders over $120 in Canada and over $150 USD in the United States. Processing time (preparing your order) is added to delivery time (getting it to you).
Tracked Shipping
Canada- Rate
- Free over $120
$6.50 for orders from $21.01 to $119.99
$12 for orders of $21 and under - Processing
- 3 business days after your purchase
- Delivery
- 2–3 business days in Quebec and Ontario · 4–5 business days elsewhere in Canada
Untracked Shipping
Canada- Rate
- $2 — orders of $21 and under only, by stamp via Canada Post
- Processing
- 3 business days after your purchase
- Delivery
- 10–15 business days depending on your area
United States
Tracked- Rate
- Free over $150 USD, otherwise $6.50 USD
- Processing
- 3 business days — tracking active 24–48 h after the email
- Delivery
- 10–15 business days
International
Standard- Rate
- $20
- Processing
- 3 business days after your purchase
- Delivery
- 10–15 business days depending on your area
Rates may change without notice depending on current promotions.
Expect longer delays on statutory holidays, during peak periods (Black Friday, Boxing Day) and over the holiday season. Events beyond our control can also extend these times.
Track Your Package
With your tracking number in hand, contact the carrier directly — they can tell you exactly where your package is.
GLS
Call with your tracking number to locate your package.
📞 1-888-463-4266Purolator
Call with your tracking number to locate your package.
📞 1-888-744-7123Carrier can't find your package (very rare)? Email us at info@popunderwear.com and we'll take care of the rest with you.
Wrong Order or Wrong Product?
Received the wrong item? Submit a request directly online with Loop.
Submit my request →Don't send anything back before hearing from us. If we need you to return the item you received by mistake, we'll confirm it by email.
