Shipping Policy

At POP Underwear, we do our best to process and ship your order as quickly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days. During launches, promotions, holidays, or other high-volume periods, processing times may be longer.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method selected.

Please note that delivery estimates begin once your order has been shipped and are provided by the carrier. They are estimates only and are not guaranteed.

Canada

We ship across Canada. Applicable shipping rates and available delivery options will be displayed at checkout.

International Orders

International shipping may be available to select destinations. Customers are responsible for any customs duties, taxes, import fees, or other charges that may be applied by their country upon delivery.

POP Underwear is not responsible for delays caused by customs processing.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered the fulfillment process or has been shipped.

Additional shipping fees may apply if an order is returned to us because of an incorrect or incomplete address.

Lost, Stolen or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and timelines.

If your tracking information shows unusual delays or your package appears to be lost, please contact our customer service team so we can assist you with the next steps.

If a package is marked as delivered but cannot be located, we recommend first checking around the delivery location, with household members or neighbours, and contacting the carrier.

Returned-to-Sender Packages

If a package is returned to POP Underwear because it was unclaimed, refused, or had an incorrect/incomplete address, please contact our customer service team. Additional shipping charges may apply to resend the package.

Questions?

If you have any questions regarding your shipment or order, please contact our customer service team and include your order number so we can assist you as quickly as possible.